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This website adopts the Web Content Accessibility Guidelines (WCAG 2.0) as the accessibility standard for all its related web development and services. WCAG 2.0 is also an international standard, ISO 40500. This certifies it as a stable and referenceable technical standard. 

WCAG 2.0 contains 12 guidelines organized under 4 principles: Perceivable, Operable, Understandable, and Robust (POUR for short). There are testable success criteria for each guideline. Compliance to these criteria is measured in three levels: A, AA, or AAA. A guide to understanding and implementing Web Content Accessibility Guidelines 2.0 is available at: https://www.w3.org/TR/UNDERSTANDING-WCAG20/

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An excellent water service provider that cares for the environment and welfare of the community.

The Tanay Water District, a people-oriented, service-driven, and gender responsive organization, shall continuously develop the access of available water resources, guarantee effective and efficient delivery of affordable, safe and potable water, and uphold the protection of the environment.

T – Trusworthiness
A – Accountability
N – Nobleness
W – Willingness to Serve
D – Dedication

We the Officials and employees of the Tanay Water District commit to:
Provide dedicated service of supplying twenty-four (24) hours of safe and adequate water within its area of operation for the benefit of its constituents as its primary concern.

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FRONTLINE SERVICES

	Acceptance and Processing of Application for New Service
	Account Information
	Account Reclassification
	Change Name
	Issuance of Certificate of Water Potability
	Issuance of Official Receipt for Payment of Water
	Processing of Service Requests
	Re-opening of Water Service Connection -Disconnected Accounts for 90 days or less
	Reconnection of Water Service Connection – Disconnected Accounts 91 days or more
	Relocation
	Retapping
	Sale of Fittings
	Water Delivery through Tanker

ARTA CAMPAIGN

Philippine Standard Time:

MAIN OFFICE CUSTOMER SERVICE:
8-654-0033 / 8-654-4450
loc. 113/114; other local numbers
Smart: (0929)1718099;
Globe: (0915)1736017

SAMPALOC SUB-OFFICE OFFICE CUSTOMER SERVICE:
Landline: 8-655-7533; Mobile: 0949-7837231

TELEFAX NO.:
8-654-3891

EMAIL ADDRESS:
ogm.tanwd@gmail.com

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